Frequently Asked Questions
Hours of Operation:
We are available via email Monday through Thursday from 8:00 a.m. to 5:00 p.m., Central Mountain Time.
We pick, pack and prepare shipment of orders Monday-Saturday from 8:00 a.m. to 5:00 p.m. All packages shipped before Friday are picked up at our studio. Packages shipped on Friday or Saturday are personally dropped off to its designated facility.
We are closed on Saturdays and Sundays plus national Holidays.
Our website is open 24 hours a day, 7 days a week and 365 days a year.
You can also place an order via our Facebook group Emvi Beauty - Wholesale, where we send an invoice to you via email.
We accept Visa, MasterCard, Discover and PayPal. We do not accept personal checks or money orders. For invoices, we accept PayPal, Venmo and Zelle.
Order Processing Times:
Whipped Sugar Scrubs are made to order. We strive to process all orders within 3-7 business days. There are occasions when we need additional time to fulfill orders. If additional time is needed, expect processing time to be 7-14 business days.
We currently ship within the USA using USPS or UPS. We CANNOT ship to PO Box addresses as we need a physical address for delivery when using UPS.
Outside the US: Please email us your order and physical address to get an accurate shipping quote.
The Invoice Shipping option is NOT for free shipping! This shipping option means that the shipping cost for your order will be invoiced to you with an accurate shipping cost. Shipping cost may be less that the shipping cost shown at checkout that is why invoice shipping is an option so I can help you save money on shipping.
Shipping Transit Times:
Once your package is dropped off, the shipping carrier determines the transit times. UPS transit times vary, depending on your location, time of year and extreme weather. US Postal Priority Mail typically requires a minimum of 2-3 transit days.
They typically take longer to ship during the holiday season.
We offer Order Pick-UP for our local customers. ALL CUSTOMER PICK-UPS MUST BE PLACED 24 HOURS PRIOR TO PICKING UP. You will receive an email when your order is ready for pick-up.
Order Changes & Cancellations:
We understand that life can change quickly , if you need an adjustment to your order please email us. Unfortunately orders cannot be changed. Instead these orders need to be canceled and refunded prior to a new order being placed and paid.
Damaged or Missing Items:
We are highly committed to making sure you receive your products in perfect condition. If your order is damaged, please email us so that we can initiate an investigation and claim with UPS or USPS. We will need photos of items, the shipping box and labels. We are happy to refund your missing or damaged items within 7 days of purchase.
We take pride in only offering products with outstanding quality. Unfortunately, due to hygienic purposes, we are unable to accept returns.
On occasions we will accept unopened products that can be returned within 30 days of delivery*. A 30% restocking fee, plus the cost of shipping the product back, will be incurred. Refunds for returned merchandise will be issued within 48 hours after the product has been inspected.
Usually the customers bank will issue the credit to their account within 72 hours. Refunds are issued in the same manner that the original invoice was paid. Products that require a hazardous material waiver form prior to shipment cannot be returned. Any product that has been opened cannot be returned. Please contact us for a return authorization. If a package is refused at time of delivery, the restocking fee will apply. We are not responsible for shipping delays and cannot reimburse for shipping expenses.